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Product Pricing

The price of the product shall be the one applied by Fluxmall DTG Company Limited upon receiving the customer’s order. All orders shall be acknowledged based on the current pricing. We will reflect the billing amount as per the received payment and invoice issuance. Please note that prices are subject to change without prior notice.

The product prices displayed on the website are current. While we aim to label the products as accurately as possible, errors in data entry and updating may still occur. In the event of a transaction being made with an incorrect price, Fluxmall DTG Company Limited reserves the right to cancel the order and provide a full refund.

 All prices on the website are in Vietnam Dong. The items purchased on Fluxmall.com are subject to VAT in Vietnam. The prices indicated on the website already include all taxes.

Please be reminded that shipping and shipping insurance costs are not included in the listed online prices. Shipping charges will be displayed as a separate item on your order confirmation page.

For international card transactions, the respective bank’s exchange rate and charges will be applied. Fluxmall DTG Company Limited is unable to interfere with this matter. For questions or disputes regarding exchange rates and bank charges, please coordinate with the bank or institution that issued your payment instrument. 

By placing your order, you agree to settle all charges and applicable shipping fees and authorize Fluxmall DTG Company Limited to charge your selected payment provider accordingly. Fluxmall DTG Company Limted reserves the right to rectify any errors or mistakes relating to prices, even if payment has already been made.

Payment Options

We offer the following payment methods:

  • Vietnamese domestic ATM debit cards: over 40 banks
  • International credit/debit cards:
    • Visa, Mastercard, JCB issued in Vietnam
    • Visa, Mastercard, JCB issued overseas
  • E-wallet: Momo
  • Mobile banking
  • Cash (for pick-up of the order Fluxmall.com pickup points)

Kindly be informed that Cash on Delivery (COD) as a payment option is available only in specific territories of Vietnam. A complete list of payment options will be available at checkout.

To make a purchase online with a credit or debit card, a customer must enter:

  • 16-digit card number,
  • full name written on the card,
  • card expiry date,
  • 3-digit CVV number (usually found on the back of the card).

Additionally, customers must enroll their credit card with VBV (Verified by Visa) or MSC (Mastercard Secure Code) to complete the transaction.


All transactions on the Website are safeguarded by SSL (Secure Sockets Layer) and Secure Data Encryption processes with 1024-bit protection. All information entered by the Customer during transactions is sent in a Secure Socket Layer (SSL) session, encrypted to prevent unintentional disclosure to third parties, and ensure adherence to top security practices followed by major online vendors. All customer payments are processed in real-time for maximum security and peace of mind.

Please note that Fluxmall DTG Company Limited does not retain any credit card or debit card information. This data is directly taken by payment gateway providers authorized and compliant with the various regulations and requirements of banks, institutions, and payment franchisees they are associated with.

Payment Authorization

By conducting any transactions through this website, customers guarantee that all provided information is accurate and true, including their credit or debit card information and billing address. Customers confirm that any credit or debit card transactions submitted are authorized, and that they are the legal cardholder. Customers also agree to promptly update their account and payment information, such as their email address and payment card expiration date. This ensures Fluxmall DTG Company Limited can complete transactions and contact customers as necessary in a timely manner.

Fluxmall DTG Company Limited reserves the right to terminate any pending transactions, suspend the customer’s access to this website and terminate all obligations if it is determined, in our sole discretion, that the customer’s payment method is invalid, a transaction is unauthorized, a payment cannot be processed or verified, a charge is disputed, or the customer has abused or misused promotions, promotion codes, or conducted improper transactions.

By conducting a transaction through this website, customers consent to receive email communications from Fluxmall DTG Company Limited regarding their transaction, including purchase receipts, notices, or transactional messages.

Payment Issues

In the event of a payment dispute, Fluxmall DTG Company Limited reserves the right to pursue legal action. Should the customer’s Credit or Debit card institution withhold payment, Fluxmall DTG Company Limited may cancel the order or delay the shipment. Fluxmall DTG Company Limited is authorized to deduct any outstanding dues owed by the customer from any amount due to them or their affiliates. Additionally, Fluxmall DTG Company Limited will charge all reasonable costs incurred in the collection process, including attorney’s fees.

Title to machinery and products

Upon full payment being made to Fluxmall DTG Company Limited for the order, the title to all machinery and products (including consumables and parts) enlisted in the paid order will be transferred to the customer. Until the full payment is received, Fluxmall DTG Company Limited shall retain the right to ownership of all Machinery and Products sold hereunder as security for the customer’s obligations. In the event of a default in payment of any charges hereunder when due, Fluxmall DTG Company Limited reserves the right to remove and repossess all machinery and products sold hereunder with or without notice, and to exercise any additional rights and remedies conferred by law.

Out of Stock situations

We strive to guarantee that all products showcased on the website are ready for dispatch to the customer, or else available on backorder. However, if a product is unavailable due to unforeseen circumstances, Fluxmall DTG Company Limited will contact the customer within 2 (two) business days and offer the customer the option to either exchange, delay, or cancel the order in accordance with the customer’s convenience.