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Fluxmall DTG Company Limited will deliver the machinery, products, consumables, and parts to the customer’s designated address. Fluxmall DTG Company Limited ships purchases from their own or third-party warehouses, stores, or offices located around the world. If all items in the order are in stock, Fluxmall DTG Company Limited strives to deliver products to customers within 2-25 business days (depending on the customer’s location) after receipt of the order and payment.

Delivery will be made by Fluxmall DTG Company Limited staff, third-party courier and logistics companies, or postal services. Please note that no orders are shipped or delivered during public holidays. Although Fluxmall DTG Company Limited cannot guarantee a specific delivery date, items ordered together may ship separately.

Carrier Designation and Risk of Loss

Fluxmall DTG Company Limited will arrange transportation, unless the customer specifically chooses the transportation method during checkout. We partner with reliable freight companies for shipping, which may differ from time to time. Once the machinery or products (including consumables and parts) have been delivered to the freight carrier, they assume the responsibility for any loss, damage, or delayed delivery.

Delivery Charges

The customer shall be responsible for all shipping and insurance charges related to their order. Our shipping and handling rates may vary based on factors such as product, packaging, size, volume, and other considerations. Prior to payment, the customer will be informed of all shipping and handling charges during checkout.

Delivery Notes and Wrong Delivery Addresses

To receive the goods, please sign the Delviery Note upon delivery. Fluxmall DTG Company Limited is not responsible for goods signed by anyone other than the person who placed the order at the indicated address at the time of the order. Fluxmall DTG Company Limited is not accountable for incorrect addresses provided at the time of placing the order since transactions must be authorized by the cardholder. Fluxmall DTG Company Limited cannot be held responsible for any damage caused to the products after delivery.

Oversized Orders: Shipping Charges and Delivery Requirements

Please note that certain items may only be shipped by truck / ground / sea freight due to their weight or package dimensions. At Fluxmall DTG Company Limited, we ship orders containing oversized items via our preferred carrier. Upon arrival at the carrier’s terminal, the customer will be contacted to set up a professional delivery appointment.

Residential Address

Please note, deliveries to residential addresses will require a truck with a liftgate, which is used to move oversized freight from the truck’s floor to ground level. Our preferred carrier will deliver the order to the curbside of the customer’s residence. However, they are not responsible for uncrating, installing, or removing packing materials, unless agreed in advance otherwise.

Commercial Address

If the delivery address has a loading dock, it is the responsibility of the customer to supply the necessary equipment to off-load merchandise. If there is no loading dock, a truck with a liftgate will be required to complete the delivery. Our preferred carrier will deliver the order curbside, but is not responsible for uncrating, installing, or removing packing materials or bringing the merchandise inside the customer’s location.