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Terms and Conditions

Website User Guide

Customers must be of legal age to access Fluxmall.com or have parental or guardian supervision. It is the responsibility of the customer to ensure compliance with current Vietnamese regulations for purchase and sale transactions. An account will be granted to use on the Fluxmall.com website within the Terms and Conditions of use. Additionally, customers must also adhere to Fluxmall’s code of conduct, which includes respecting the rights and privacy of other users, refraining from illegal activity on the site, and utilizing the platform ethically and responsibly. By creating an account and using Fluxmall, customers agree to these terms and will be held accountable for any violations.

Customer Opinions

Customers are prohibited from posting or transmitting any material that is seditious, threatening, defamatory, libelous, obscene, pornographic, offensive, or unlawful, or that may encourage conduct that constitutes a criminal offense or gives rise to civil liability or violates any law. Fluxmall DTG Company Limited will fully cooperate with any law enforcement agency or court order that requires or directs us to disclose the identity of anyone posting such material.

All website content and customer comments are the property of Fluxmall DTG Company Limited. If Fluxmall DTG Company Limited detects any fake information, the customer’s account will be immediately locked or other measures will be taken in accordance with Vietnamese law.

Payment Policy

This website, https://fluxmall.com, is independently operated by Fluxmall DTG Company Limited. The purchase/sale transaction is solely with Fluxmall DTG Company Limited, regardless of the payment method used. The customer’s credit or debit card statements will reflect Fluxmall DTG Company Limited, and merchant names may appear abbreviated on third-party statements.

To place an order, customers must complete the transaction on the website and agree to the Terms and Conditions. After selecting items and adding them to the shopping cart, customers must provide contact and payment information in the checkout section. Once payment is received, the sale is complete, and products will be shipped based on availability and logistics operations completion.

Trademarks And Copyrights

All Trademarks, logos, and service marks (collectively referred to as “Trademarks”) on our website are the property of Fluxmall DTG Company Limited, its content providers, and licensors. The Content (including but not limited to information, communications, software, images, video, and audio) (collectively referred to as “Content”) on or within the website is also property of Fluxmall DTG Company Limited, its content providers, and licensors. All Trademarks and Content are protected by copyright and intellectual property laws.

The prior written permission of Fluxmall DTG Company Limited is required for any copying, modification, transfer, distribution, republishing, downloading, sending, or transmitting of Trademarks and Content. The Customer must not use Trademarks and Content for commercial purposes or distribution. Unauthorized use of Trademarks and Content may violate copyright laws, trademark laws, laws of privacy and publicity, and civil and criminal statutes. Fluxmall DTG Company Limited reserves the right to pursue legal remedies in such situations.

Privacy Policy

Our website places utmost importance on information security and strictly adheres to best practices to protect our customers’ sensitive information and ensure secure payments. We ensure that our customers’ information is encrypted during the payment process to guarantee complete safety. Once the ordering process is complete, customers will safely exit the secure mode. All details of any transaction are kept completely confidential, except when required by law enforcement.

Limitation of Liability

Fluxmall DTG Company Limited and its officers, agents, or representatives shall not be held liable for any damages, whether direct, indirect, incidental, special, or consequential, arising from the use or inability to use our services. This includes mistakes, omissions, interruptions, spoliage of machinery and products, deletion of files, errors, defects, delays in operation or transmission, or any failure of performance, communication failure, theft, destruction, or unauthorized access to Fluxmall DTG Company Limited records, programs, products, and/or services. The customer acknowledges that this provision applies to all content and services of all products.


All customers are required to agree to defend, indemnify, save, and hold Fluxmall DTG Company Limited harmless from any demands, liabilities, losses, costs, and claims, including reasonable attorney’s fees (“Liabilities”), asserted against Fluxmall DTG Company Limited, its agents, its customers, servants, officers, and employees, that may arise or result from any services provided, performed, agreed to be performed, or any products sold by the customer, its agents, employees or assigns. Customers must agree to defend, indemnify, and hold harmless Fluxmall DTG Company Limited against Liabilities arising out of:

  • (i) any injury to person or property caused by any products sold or otherwise distributed in connection with our services;
  • (ii) any material supplied by the customer infringing or allegedly infringing on the proprietary rights of a third party;
  • (iii) copyright infringement; and
  • (iv) any defective products or services which customers have purchased or received from Fluxmall DTG Company Limited.

Arbitration and Waiver of Jury Trial

Upon utilizing any Fluxmall DTG Company Limited Services or Products, you hereby agree to submission of binding arbitration. The Vietnam Arbitration Act, rather than any state arbitration law, will govern all arbitration under this Arbitration Clause. Each party agrees that any action stemming from or connected to these Terms and Conditions shall be handled by an arbitrator of Fluxmall DTG Company Limited preference. The decision made by the arbitrator is final and binding upon all parties involved. The customer is accountable for any costs correlated to such arbitration. The language set forth in these Terms and Conditions shall be regarded as the outcome of negotiation amongst the parties and their respective legal counsel and shall not be interpreted strictly in favor of or against any party. Each party agrees that, when requested to execute one or more documents denoting such consent, it shall do so promptly.

Governing Law and Disputes

These Terms and Conditions shall be governed by the laws of Vietnam, without regard to its choice of law principles. The exclusive venue for all disputes arising from these Terms and Conditions shall be the Vietnamese People’s Court in Ho Chi Minh City. Each party hereby waives objections to personal jurisdiction and agrees to accept service of process by mail or other methods permitted by law.

Partial Invalidity

In the event that a court of competent jurisdiction deems any provision of these Terms and Conditions to be invalid, the remaining provisions shall remain in full force and effect. Fluxmall DTG Company Limited and the customer shall agree to renegotiate any invalid terms and be bound by a mutually agreed substitute provision.

Product Information

Please contact Fluxmall DTG Company Limited on +84 (76) 786-20-56 (Mon – Sat 9.00 AM – 6.00 PM) for any product and service-related queries.