Terms and Conditions

Website User Guide

Customers must be of legal age to access Fluxmall.com or have parental or guardian supervision. It is the responsibility of the customer to ensure compliance with current Vietnamese regulations for purchase and sale transactions. An account will be granted to use on the Fluxmall.com website within the Terms and Conditions of use. Additionally, customers must also adhere to Fluxmall’s code of conduct, which includes respecting the rights and privacy of other users, refraining from illegal activity on the site, and utilizing the platform ethically and responsibly. By creating an account and using Fluxmall, customers agree to these terms and will be held accountable for any violations.

Customer Opinions

Customers are prohibited from posting or transmitting any material that is seditious, threatening, defamatory, libelous, obscene, pornographic, offensive, or unlawful, or that may encourage conduct that constitutes a criminal offense or gives rise to civil liability or violates any law. Fluxmall DTG Company Limited will fully cooperate with any law enforcement agency or court order that requires or directs us to disclose the identity of anyone posting such material.

All website content and customer comments are the property of Fluxmall DTG Company Limited. If Fluxmall DTG Company Limited detects any fake information, the customer’s account will be immediately locked or other measures will be taken in accordance with Vietnamese law.

Payment Policy

This website, https://fluxmall.com, is independently operated by Fluxmall DTG Company Limited. The purchase/sale transaction is solely with Fluxmall DTG Company Limited, regardless of the payment method used. The customer’s credit or debit card statements will reflect Fluxmall DTG Company Limited, and merchant names may appear abbreviated on third-party statements.

To place an order, customers must complete the transaction on the website and agree to the Terms and Conditions. After selecting items and adding them to the shopping cart, customers must provide contact and payment information in the checkout section. Once payment is received, the sale is complete, and products will be shipped based on availability and logistics operations completion.

Trademarks And Copyrights

All Trademarks, logos, and service marks (collectively referred to as “Trademarks”) on our website are the property of Fluxmall DTG Company Limited, its content providers, and licensors. The Content (including but not limited to information, communications, software, images, video, and audio) (collectively referred to as “Content”) on or within the website is also property of Fluxmall DTG Company Limited, its content providers, and licensors. All Trademarks and Content are protected by copyright and intellectual property laws.

The prior written permission of Fluxmall DTG Company Limited is required for any copying, modification, transfer, distribution, republishing, downloading, sending, or transmitting of Trademarks and Content. The Customer must not use Trademarks and Content for commercial purposes or distribution. Unauthorized use of Trademarks and Content may violate copyright laws, trademark laws, laws of privacy and publicity, and civil and criminal statutes. Fluxmall DTG Company Limited reserves the right to pursue legal remedies in such situations.

Privacy Policy

Our website places utmost importance on information security and strictly adheres to best practices to protect our customers’ sensitive information and ensure secure payments. We ensure that our customers’ information is encrypted during the payment process to guarantee complete safety. Once the ordering process is complete, customers will safely exit the secure mode. All details of any transaction are kept completely confidential, except when required by law enforcement.

Limitation of Liability

Fluxmall DTG Company Limited and its officers, agents, or representatives shall not be held liable for any damages, whether direct, indirect, incidental, special, or consequential, arising from the use or inability to use our services. This includes mistakes, omissions, interruptions, spoliage of machinery and products, deletion of files, errors, defects, delays in operation or transmission, or any failure of performance, communication failure, theft, destruction, or unauthorized access to Fluxmall DTG Company Limited records, programs, products, and/or services. The customer acknowledges that this provision applies to all content and services of all products.

Indemnification

All customers are required to agree to defend, indemnify, save, and hold Fluxmall DTG Company Limited harmless from any demands, liabilities, losses, costs, and claims, including reasonable attorney’s fees (“Liabilities”), asserted against Fluxmall DTG Company Limited, its agents, its customers, servants, officers, and employees, that may arise or result from any services provided, performed, agreed to be performed, or any products sold by the customer, its agents, employees or assigns. Customers must agree to defend, indemnify, and hold harmless Fluxmall DTG Company Limited against Liabilities arising out of:

(i) any injury to person or property caused by any products sold or otherwise distributed in connection with our services;
(ii) any material supplied by the customer infringing or allegedly infringing on the proprietary rights of a third party;
(iii) copyright infringement; and
(iv) any defective products or services which customers have purchased or received from Fluxmall DTG Company Limited.

Arbitration and Waiver of Jury Trial

Upon utilizing any Fluxmall DTG Company Limited Services or Products, you hereby agree to submission of binding arbitration. The Vietnam Arbitration Act, rather than any state arbitration law, will govern all arbitration under this Arbitration Clause. Each party agrees that any action stemming from or connected to these Terms and Conditions shall be handled by an arbitrator of Fluxmall DTG Company Limited preference. The decision made by the arbitrator is final and binding upon all parties involved. The customer is accountable for any costs correlated to such arbitration. The language set forth in these Terms and Conditions shall be regarded as the outcome of negotiation amongst the parties and their respective legal counsel and shall not be interpreted strictly in favor of or against any party. Each party agrees that, when requested to execute one or more documents denoting such consent, it shall do so promptly.

Governing Law and Disputes

These Terms and Conditions shall be governed by the laws of Vietnam, without regard to its choice of law principles. The exclusive venue for all disputes arising from these Terms and Conditions shall be the Vietnamese People’s Court in Ho Chi Minh City. Each party hereby waives objections to personal jurisdiction and agrees to accept service of process by mail or other methods permitted by law.

Partial Invalidity

In the event that a court of competent jurisdiction deems any provision of these Terms and Conditions to be invalid, the remaining provisions shall remain in full force and effect. Fluxmall DTG Company Limited and the customer shall agree to renegotiate any invalid terms and be bound by a mutually agreed substitute provision.

Product Information

Please contact Fluxmall DTG Company Limited on +84 (76) 786-20-56 (Mon – Sat 9.00 AM – 6.00 PM) for any product and service-related queries.

Products inspection policy

The Shipping Partner will receive the parcel from Fluxmall DTG Company Limited, check the quantity and seal the goods, and make a handover record with Fluxmall DTG Company Limited.

Postal items and parcels are considered complete postal items and parcels after the Shipping Partner has signed the receipt of the postal items or parcels in the Fluxmall DTG Company Limited ‘s delivery book or equipment handover record.

When delivering goods to the recipient, the Shipping Partner delivery staff will stay to supervise until the recipient completes the goods inspection process. No costs are incurred in this process.

In case the goods actually received do not match the package information (invoice, shipping note) and the error does not belong to the partner, the Shipping Partner prepares a Minutes as a witness.

In case the goods received do not match the shipping information (invoice, delivery note) and the error is due to the Shipping Partner, the Shipping Partner will make a record of the goods and forward it to the service department of Fluxmall DTG Company Limited to resolve.

Responsibilities of traders and organizations providing logistics services for providing goods documents during the delivery process

Fluxmall DTG Company Limited is committed to delivery on time. In case of violation of the time schedule, except in cases of force majeure, compensation will be made according to the regulations.

Fluxmall DTG Company Limited provides full information about the service including quality standards, rates, liability for damages and other related information (if any), through the following forms: posting at the transaction confirmation or directly informing the customer.

Fluxmall DTG Company Limited ensures security in delivery services and the safety, accuracy and confidentiality of information according to the provisions of law, specifically: protecting the safety of information in the form of documents, packages, and packages of goods and secure for the delivery network; keeping private information about service users confidential; not opening or exchanging information in the form of documents, packages, or packages of goods unless otherwise prescribed by law or otherwise agreed upon by both parties.

Fluxmall DTG Company Limited checks documents related to the origin of mail, parcels, and luggage delivery books, ensuring the security and safety of mail and parcels throughout the sending process, until they are properly delivered.

Fluxmall DTG Company Limited returns mail and parcels to the origin place when they cannot be delivered to the recipient.

Fluxmall DTG Company Limited provides freight payment notices, usage fee invoices, and detailed shipping fee lists upon request.

Information security policy

Purpose and scope of information collection

Collecting customer information is for the purpose of Consumer management related to product purchasing activities on the website and promptly handling arising situations (if any).

Personal information collected will only be used in the business of selling our products and to support customers when encountering problems related to purchasing products.

Personal information that Fluxmall DTG Company Limited collects includes:

First and last name

Address

Phone

In addition to personal information, there is information about services which is collected:

Product’s name

Quantity

Product delivery time

Scope of information use

Personal information collected will only be used by Fluxmall DTG Company Limited within the company and for one or all of the following purposes:

Handle customer support

Provide information related to services

Process orders and provide services and information through our website as requested by the customer

Information about new products and services, about upcoming events or recruitment information, will be sent, if the customer signs up to receive email notifications.

In addition, Fluxmall DTG Company Limited will use the information you provide to support customer account management; confirm and carry out financial transactions related to your online payments;

Information storage time

For personal information, Fluxmall DTG Company Limited only deletes this data upon the customer requests, the customer sends an email to info@fluxmall.com .

Persons or organizations that may have access to personal information

Subjects with access to customers’ personal information fall into one of the following cases:

Fluxmall DTG Company Limited

Partners have signed a contract to perform part of the services provided by Fluxmall Co., Ltd. These partners will receive information according to the contract agreement (possibly part or all of the information depending on the contract terms) to support users in using the services provided by Fluxmall DTG Company Limited.

Competent state management agencies upon request.

Address of the unit that collects and manages personal information

Name: Fluxmall DTG Company Limited

Address: 22 Nguyen Thai Hoc Street, Tan Thanh ward, Tan Phu District, Ho Chi Minh City

Phone: 076-786-20-56

Website: https://fluxmall.com

Email: info@fluxmall.com

Means and tools for users to access and edit their personal data

You can contact the email address and phone number above to request Fluxmall DTG Company Limited to edit your personal data.

Mechanism for receiving and resolving consumer complaints related to personal information being used for the wrong purpose or scope as notified.

At Fluxmall DTG Company Limited, protecting your personal information is a top priority, you are assured that the information provided will be kept confidential. Fluxmall DTG Company Limited commits not to share, sell or rent your personal information to others. Fluxmall DTG Company Limited commits to only using your information in the following cases:

Improve service quality for customers

Resolve disputes and complaints

Respond to law enforcement.

Fluxmall DTG Company Limited understands that the rights of the customer in protecting personal information are also the company’s responsibility, so in case of any questions or suggestions related to Fluxmall DTG Company Limited ‘s privacy policy, and related to personal information being used for the wrong purpose or outside of the announced scope, please contact hotline 076-786-20-56 or email: info@Fluxmall.com

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